Customer Service

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Customer Service level Policy

We are committed to providing a high-quality service to all our clients.

Here is how we try our best to do this.

  • We always try to acknowledge receipt of emails within 1 working day.
  • We always try to reply email within 1-4 working day where possible.
  • We always try to answer or return telephone calls promptly.
  • Our staff and directors are fanatical about their roles and always try to provide the best possible individual service and support.
  • We review our Customer Service stats regularly to ensure that we are operating efficiently and are trying our very best to provide a high quality service to our customers.
  • We respect our customers and appreciate the trust that they place in us and the business the place with us.


Our office hours

9am – 7pm Monday to Friday.
For further information, you should contact the our Customer Services on

: admin@domcomheating.co.uk
: 01494573100